Shipping & Delivery Information

📦 Processing & Dispatch
- All orders are processed and shipped within 24–48 hours (business days).
- Once shipped, customers receive a tracking number by email.
- Orders are fulfilled directly from our EU warehouse for fast, tracked delivery.

🚚 Delivery Times
🇩🇪 Germany: 2 – 5 business days (Free)
🇪🇺 Rest of Europe (EU): 3 – 7 business days (Free)
🌍 Outside Europe: 8 – 20 business days (Calculated at checkout)
Delivery times may vary slightly depending on carrier schedules, customs checks, or peak periods.

🔄 Returns & Warranty
- All Solarion products include a 1-year manufacturer warranty.
- If a product arrives damaged or develops a defect, a replacement will be sent free of charge after verification (photo/video required).
- For change-of-mind returns, customers cover return shipping to our EU warehouse.
- Once the return is received and verified as resellable, a refund will be issued.

🕒 Additional Information
- Shipping labels show only warehouse information — no third-party branding.
- During high-demand periods (e.g., Black Friday, holidays), allow 1–2 extra business days for processing.
- Real-time tracking is available via order confirmation email.

✉ Contact Support
support@shopsolarion.com