FAQ'S

What is the status of my order?

After placing your order, you’ll receive a confirmation email with your order details. Once your order is shipped, we’ll send you another email with a tracking link.
You can also check your order status in the "Order History" section on your account page.

Can I change my order?

Yes, but only if your order hasn’t been processed for shipping yet.
To request changes, please contact our support team through the Contact Us form or the Live Chat box on our website.

Do you accept returns?

Yes, we accept returns and exchanges under the following conditions:

  • The item was purchased from our online store

  • The item is unused and in its original packaging with all tags attached

  • The return or exchange request is made within 14 days of delivery

To initiate a return or exchange, please contact our support team using the Contact Us form or Live Chat.

How do I cancel my order?

Orders can only be cancelled within 72 hours of purchase.
If more than 72 hours have passed, the item may already be in production or processing and cannot be cancelled.
If you accidentally ordered the wrong item, please email us within the 72-hour window and we’ll do our best to assist you.

Please note: After 72 hours, we are unable to cancel or refund any order unless the wrong item was sent.

How do I track my order?

Once your order is shipped, you’ll receive an email and text message with tracking details.
Click the tracking link in your email to follow the progress of your delivery.

Can I change my delivery address after placing an order?

If your order hasn’t shipped yet, we may be able to update the delivery address.
Please contact our support team as soon as possible through the Contact Us form.

Is it safe to use my credit or debit card on your website?

Yes, absolutely. We use trusted third-party payment processors that are PCI-compliant, which means they follow strict security standards.
Your card information is encrypted and handled securely to protect your data at all times.